Our Services 

Supporting seniors, adults and youth of all genders through housing-focused emergency shelter, transitional housing, non-resident drop-in, and in-home housing stability services.  

Front Door Response

Providing immediate, compassionate support to unhoused non-residents through daily drop-in services including crisis support, food, coffee, hygiene supplies, washrooms, first aid, and access to community resources. Unity Project responds to 60–100 drop-in support episodes each day, offering dignity, stability, and meaningful moments of connection, care and kindness.  

Emergency Shelter Frontline 

Providing low-barrier, housing-focused emergency shelter prioritizing individuals with complex housing requirements for medical needs, couples, and people with pets. Alongside daily essentials and safety, residents participate in their own case-planning to develop pathways out of homelessness. 

Transitional Housing 

Providing supportive, rent-geared-to-income transitional housing for individuals working toward greater independence and long-term housing stability. Residents of Unity House enjoy private accommodations, shared community living, and ongoing support to build confidence, life skills, tenancy experience, and connection in community. 

Housing Stability Program

Providing intensive, individualized housing supports to help individuals with a history of chronic homelessness to obtain and maintain housing through case management, in-home supports, life-skills, advocacy, and connection to medical, mental health, cultural, and community resources — whatever it takes to support long-term stability and belonging in community. 

**All participant intake is referred to Unity Project through City of London’s Homeless Prevention Services. To get on list for service prioritization for Unity Project and/or other homeless service providers in London, please contact Coordinated Access by phone at 519.661.4663 (HOME), or by email at [email protected]

Services FAQ

Whenever possible, we will accommodate your animal companions.

An assessment process is used to prioritize and provide appropriate levels of internal shared case management support that is externally integrated with a spectrum of interventions in the housing stability system. Frontline Support Workers each manage a caseload of 8-12 residents. We use harm reduction and trauma-informed practices, promote choice and self-determination for residents, utilize motivational interviewing and assertive engagement techniques to complete a housing and support assessment, prepare a housing and support plan, become paper ready (i.e. ensure a current assessment, income verification, and identification are secured), find suitable housing and navigate the system to secure housing, and connect to appropriate community services and resources.

Whatever-it-takes supports include medical, legal, income, landlord/tenant, family/CAS, mental health, addictions, life skills and connecting individuals to appropriate medical, mental health, age, race, and gender wrap-around supports in community. It means using every available community resource. It means working from a harm reduction and low-barrier perspective to meet people where they are at and work with them from a place of respect to meet their needs.

Call 2-1-1 on your phone to get connected to community, social, non-clinical health and related government services. This resource is available 24 hours a day, 7 days a week, in over 150 languages.

Visit Living in London Community Services for a list of various forms of support, including emergency shelters, mental health services, drop-ins, community resource guides and options for Indigenous individuals and women.